TV for Pitt Game...

[denverMU]

I may regret this, but...Chicos was correct.  I called, just to verify I could watch the game on CH 729, and I was speaking to an American within 30 seconds.  Well done Chicos!

[forgetful]

I said you would get a human being quickly, and an American one.  On average, wait times are very short.  I stand by that and it's backed up by industry statistics, awards, etc.  Yes, television support is not fantastic, we are the best in the industry but admit that isn't saying much in that area.  So to say we are worse than the industry, well that would conflict with JD Power, University of Michigan, NPS, etc awards given out yearly.  Sorry you had a bad experience.  But will you get an American if you call?  Yes.  Will you get a human being very quickly?  Yes.  That's what I said and in comparison to the industry, that is correct.  Many others, you will not get an American, you won't get 24/7 support, and you wait (on average) longer.  That's not me talking, that's industry statistics.

Last I checked they had successfully moved from a rating of F to D+ for their customer service from agencies like the BBB or consumer affairs.  Maybe it has changed, I left them 2 years ago, but when I was a customer you could get a person to talk to if you said you were signing up for new service.  But if you had issues with existing service, you sat on the phone forever.

[SaintPaulWarrior]

Great Sports Bar app.....Whenver I call I get someone within 30 seconds at the most and have had DirecTV for close to 13 years now.

[ChicosBailBonds]

Last I checked they had successfully moved from a rating of F to D+ for their customer service from agencies like the BBB or consumer affairs.  Maybe it has changed, I left them 2 years ago, but when I was a customer you could get a person to talk to if you said you were signing up for new service.  But if you had issues with existing service, you sat on the phone forever.

I think you may want to watch a bit about the BBB scam....if you don't pay for a rating, you don't get a good grade.  They've been exposed.  We refuse to pay for the rating.  Neither do many others like Wolfgang Puck...an F.  Ritz Carlton...F.  Disneyland...F.   Please. Total scam.

http://www.youtube.com/watch?v=Yo8kfV9kONw

[79Warrior]

I just hope we perform highly on national tv this time.

we will do fine because over half the country cant see the game.

[77ncaachamps]

KY-TN SUCKS BALLS!!!!

[Newsdreams]

Wow, got the game in our area although it said KY-Tenn yeees!

[ChicosBailBonds]

I may regret this, but...Chicos was correct.  I called, just to verify I could watch the game on CH 729, and I was speaking to an American within 30 seconds.  Well done Chicos!

Incidentally, the game is in HD on 729-1

[ChicosBailBonds]

Wow, got the game in our area although it said KY-Tenn yeees!

Some parts of the country are "constant", some are able to switch back and forth.  The map breaks out which ones are constant and which ones aren't.

[muwarrior97]

Showing Kentucky game here in Nor-Cal.....but Quette game available online at CBSSports.com