Here is a copy of Directv's notice from my bill. 03/23 04/22 MLB EXTRA INNINGS 2009 Renewal Notice: No Payment Due 0.00
If that is your version of transparency, I'm sure a future on Wall Street is yours for the asking. Since I and many others trust Directv to the point of allowing them to automatically debit our credit cards monthly, it's not too much to ask us if we want to renew annually before they place the charge on our accounts.
FYI, I found it interesting that there is no email or phone number to connect with the billing department.
Yes, it appears in the line item of the bill...for two months.
BUT, did you also look on the following bill where it says "Your subscription to MLB Extra Innings will be automatically renewed at the lowest price for the 2009 season."
It's right there in the right hand column, below the picture.....clearly stated, black and white, no small text.
The phone number and web address are also printed on the bill right on the front. On the back, the phone number is also printed again no less than 3 times (I'm looking at a copy right now) along with the web address.
Posted below
Anyone can file a claim with the BBB. I know we finish first in customer satisfaction every year in the University of Michigan ASI study. We finish first in JD Power for national providers as well. No one is perfect, but we certainly do our best which is why we continue to grow and cable continues to lose subscribers. We didn't go from being non existent 16 years ago to the largest video provider in the world by not delivering a solid product and having good customer service, doesn't mean there are incidents where we can be better.
I'm happy to look into your specific situation if you would like, just send me a PM.
