MUScoop
MUScoop => The Superbar => Topic started by: Tugg Speedman on May 19, 2016, 11:49:58 AM
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(https://pbs.twimg.com/media/CiyrVQiUYAALsvf.jpg:large)
We can’t be the United Nations’: Milwaukee frozen custard shop defends ‘English only’ policy
By Katie Mettler May 19 at 7:11 AM
https://www.washingtonpost.com/news/morning-mix/wp/2016/05/19/we-cant-be-the-united-nations-milwaukee-frozen-custard-shop-defends-english-only-policy/
On Tuesday, Joey Sanchez stepped up to the counter of Leon’s Frozen Custard, a 70-year-old Milwaukee staple, and listened to the customer in front of him place his order in Spanish.
The shop is located on the city’s south side, in a neighborhood with a large Hispanic population. Sanchez thought nothing of it.
Then he heard the server’s response.
“She whispered to him in Spanish, ‘I’m not allowed to speak Spanish to you,’ ” Sanchez told TV station Fox 6 Now.
Sanchez was shocked.
So when it came his turn to order, he, too, used his native tongue.
“I’m not allowed to speak Spanish to you,” Sanchez said the server repeated.
He posted his experience to social media, WISN 12 News reported, and soon the community was rallying around what critics called a racist — and illegal — employee policy. Customers on Twitter used the hashtag #BoycottLeons. And the League of United Latin American Citizens (LULAC) has even called on the U.S. Equal Employment Opportunity Commission to launch a federal investigation into the “English only” rule.
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(https://pbs.twimg.com/media/CiyrVQiUYAALsvf.jpg:large)
We can’t be the United Nations’: Milwaukee frozen custard shop defends ‘English only’ policy
By Katie Mettler May 19 at 7:11 AM
https://www.washingtonpost.com/news/morning-mix/wp/2016/05/19/we-cant-be-the-united-nations-milwaukee-frozen-custard-shop-defends-english-only-policy/
On Tuesday, Joey Sanchez stepped up to the counter of Leon’s Frozen Custard, a 70-year-old Milwaukee staple, and listened to the customer in front of him place his order in Spanish.
The shop is located on the city’s south side, in a neighborhood with a large Hispanic population. Sanchez thought nothing of it.
Then he heard the server’s response.
“She whispered to him in Spanish, ‘I’m not allowed to speak Spanish to you,’ ” Sanchez told TV station Fox 6 Now.
Sanchez was shocked.
So when it came his turn to order, he, too, used his native tongue.
“I’m not allowed to speak Spanish to you,” Sanchez said the server repeated.
He posted his experience to social media, WISN 12 News reported, and soon the community was rallying around what critics called a racist — and illegal — employee policy. Customers on Twitter used the hashtag #BoycottLeons. And the League of United Latin American Citizens (LULAC) has even called on the U.S. Equal Employment Opportunity Commission to launch a federal investigation into the “English only” rule.
Illegal - No
Stupid - Muy
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Not illegal, just a poor business idea and a guy being an a$$.
Edit: Based on his last quote of fighting in an alley I'm standing firm that he's an A$$
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I can understand a rule that employees must speak in English to one another. But not speaking Spanish with customers who speak Spanish in a neighborhood that is becoming increasingly Hispanic? That's just dumb.
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Not illegal, just a poor business idea and a guy being an a$$.
Edit: Based on his last quote of fighting in an alley I'm standing firm that he's an A$$
I find it hard to believe he has a problem with Hispanics given the fact he married a Latina. But I am not sure why he has dug in his heels over something so inane.
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I can understand a rule that employees must speak in English to one another. But not speaking Spanish with customers who speak Spanish in a neighborhood that is becoming increasingly Hispanic? That's just dumb.
I did a tour with the Navy as a Pilot Exchange guy and what struck me was how many Filipinos are in the USN (which is a vestige of our colonial stewardship.) I recall how Filipino sailors speaking Tagalog on the ship would be taken to task for not using English. Frankly, I saw no reason why they shouldn't use their native tongue when conversing among themselves.
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Have a hard time understanding why they think this is a hill worth dying on. But ok.
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I can understand a rule that employees must speak in English to one another. But not speaking Spanish with customers who speak Spanish in a neighborhood that is becoming increasingly Hispanic? That's just dumb.
I agree with this. It's just not very smart business practice.
I'm also a little saddened by it, as Leon's is my second-favorite Milwaukee institution.
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I did a tour with the Navy as a Pilot Exchange guy and what struck me was how many Filipinos are in the USN (which is a vestige of our colonial stewardship.) I recall how Filipino sailors speaking Tagalog on the ship would be taken to task for not using English. Frankly, I saw no reason why they shouldn't use their native tongue when conversing among themselves.
At a previous job, almost all of our cafeteria workers were Hispanic. All spoke fluent English but would speak in Spanish to other Hispanic employees that ordered and took it as a friendly sign when I would order in kind. I get the "assimilation" arguments, but accepting the diverse nature of this country is what should make this country what it is.
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The funniest part is people making this about race...no surprise. I didn't realize that one's language defined one's race. Lol.
The question I have for the outraged, should every business have someone on staff to take orders for the 311 languages spoken in the USA? Or even the 162 indigenous languages? How about if we just say the top 10?
Poor Leon's....they will get hammered over this. I think I will send them a nice note of support. I guess they could put a phone system in the the store to press 1 if ordering in English, so in and so forth.
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At a previous job, almost all of our cafeteria workers were Hispanic. All spoke fluent English but would speak in Spanish to other Hispanic employees that ordered and took it as a friendly sign when I would order in kind. I get the "assimilation" arguments, but accepting the diverse nature of this country is what should make this country what it is.
The assimilation argument is full of crap anyway. My father will tell you that his German immigrant grandfather basically refused to communicate in anything but German unless absolutely necessary. (You could get away with this in Milwaukee 100 years ago.) His son (my grandfather) who was born in Germany but immigrated when he was under the age of 5, was bilingual and spoke English without the hint of an accent. My father knows a few phrases of German. I don't know a lick of it.
Every single one of my children's classmates who have parents that can barely speak English, can speak fluently in both languages. They pretty sound like every other 20-some year old guy.
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The funniest part is people making this about race...no surprise. I didn't realize that one's language defined one's race. Lol.
The question I have for the outraged, should every business have someone on staff to take orders for the 311 languages spoken in the USA? Or even the 162 indigenous languages? How about if we just say the top 10?
Poor Leon's....they will get hammered over this. I think I will send them a nice note of support. I guess they could put a phone system in the the store to press 1 if ordering in English, so in and so forth.
Seriously?
If the person behind the counter speaks only English, then sure, you can't force them to speak every language that their customers may, but if the person behind the counter happens to speak Spanish or one of those 311 other languages, then who the hell cares if they speak to the customer in the same language?
This is dumb, Leon's. I've never been there and probably never would any way, but still... dumb dumb dumb dumb dumb. It has nothing to do with assimilation. Hell, I speak Spanish to Mexicans (once to an Asian, but that wasn't my fault) all the time, and I can virtually guarantee I'm more assimilated than most of you.
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The funniest part is people making this about race...no surprise. I didn't realize that one's language defined one's race. Lol.
The question I have for the outraged, should every business have someone on staff to take orders for the 311 languages spoken in the USA? Or even the 162 indigenous languages? How about if we just say the top 10?
This is so very typical of how you operate here.
No one here is "outraged." In fact not a single person here has supported the notion of what Leon's is doing is illegal. Everyone has simply said it makes no business sense to disallow employees to communicate in the language of what looks like a good portion of its customer base.
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At a previous job, almost all of our cafeteria workers were Hispanic. All spoke fluent English but would speak in Spanish to other Hispanic employees that ordered and took it as a friendly sign when I would order in kind. I get the "assimilation" arguments, but accepting the diverse nature of this country is what should make this country what it is.
The way I look at it is that I think it is impolite to converse in a language that those around you can't understand if you are capable of using the local language. The rough equivalent of talking behind someone's back or whispering so those around you can't hear, even if that is not your intent.
OTOH, not accommodating your customers when you can easily do so doesn't seem like a good idea at all. If someone wants to buy something from you and speaks Spanish, and you have someone who understands Spanish, then take his order and his money. Not rocket science. It doesn't mean you have to learn 162 languages or anything. If you are capable of understanding an order and taking, why on Earth wouldn't you?
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The funniest part is people making this about race...no surprise. I didn't realize that one's language defined one's race. Lol.
The question I have for the outraged, should every business have someone on staff to take orders for the 311 languages spoken in the USA? Or even the 162 indigenous languages? How about if we just say the top 10?
Poor Leon's....they will get hammered over this. I think I will send them a nice note of support. I guess they could put a phone system in the the store to press 1 if ordering in English, so in and so forth.
Hardly surprising that you would take this view.
I would not expect Leon's to require any employee to speak Spanish. But I find it ridiculous as a business practice to tell an employee who does speak Spanish that he or she shouldn't speak Spanish to a customer who is more comfortable speaking Spanish.
Whether or not it's "racist" or "nationalist" or "xenophobic" or whatever is besides the point to me. It's just stupid.
Nobody - repeat NOBODY - is saying every business should "have someone on staff to take orders for the 311 languages spoken in the USA."
What intelligent people are saying is "Don't forbid your Spanish-speaking employee from speaking Spanish to a Spanish-speaking customer."
Which of course you already knew because, despite it all, you are intelligent.
But to agree with that would keep you from arguing for the sake of arguing ... and from getting outraged at people for being outraged.
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My family LOVES Leon's. My kids recently visited their grandfather in Gurnee and drove to Milwaukee just to go to Leon's.
I sent the link to them and here was my son's response:
Wow, that's pretty bad. As racist as it is, butter pecan is too good to boycott.
I have to admit that I agree. I'm not big on boycotts, but I respect those who do such things peacefully.
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Seriously?
If the person behind the counter speaks only English, then sure, you can't force them to speak every language that their customers may, but if the person behind the counter happens to speak Spanish or one of those 311 other languages, then who the hell cares if they speak to the customer in the same language?
This is dumb, Leon's. I've never been there and probably never would any way, but still... dumb dumb dumb dumb dumb. It has nothing to do with assimilation. Hell, I speak Spanish to Mexicans (once to an Asian, but that wasn't my fault) all the time, and I can virtually guarantee I'm more assimilated than most of you.
The owner wants to keep his operational process a certain way.
No issue with it.
Let me ask you, why is air traffic control require English at major international airports? Simple really. Now, is selling custard the same as air traffic control? Of course not, but the point is that this guy wants his operations to conduct business in one language.
What does this have to do with race is my question. Language defines race? Since when?
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The question I have for the outraged, should every business have someone on staff to take orders for the 311 languages spoken in the USA? Or even the 162 indigenous languages? How about if we just say the top 10?
This is just silly. There is a huge difference between going out of your way to provide good service (your example) and going out of your way to prevent good service (what Leon's is doing). If a staff member happens to speak Spanish (or any other language), it's just not smart business to prevent him or her from speaking to customers in their preferred language. Sure, Leon's probably got a right to do this, but it's not smart. If I owned a business in an area where my customers were ethnically diverse and spoke different languages, you can be damn sure I'd prefer employees who could provide exceptional customer service by communicating with customers in their preferred language. I'd use it as a way to differentiate my business as surely as I'd try to offer great products and fair prices.
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The owner wants to keep his operational process a certain way.
No issue with it.
Let me ask you, why is air traffic control require English at major international airports? Simple really. Now, is selling custard the same as air traffic control? Of course not, but the point is that this guy wants his operations to conduct business in one language.
What does this have to do with race is my question. Language defines race? Since when?
Because ATC communications are critical for everyone on the frequency, not just the two people who happen to be talking to each other. When others have a need or right to know, a common language requirement is necessary and acceptable.
However, what the person in front of you is ordering is none of your damn business.
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I thought we banned the politics page. Exactly why I didn't post this morning. Folks lining up predictably.
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I thought we banned the politics page. Exactly why I didn't post this morning. Folks lining up predictably.
I don't see how this is political at all. Actually, it's quite the opposite because everyone here (with exception to you-know-who) is merely discussing the merits of common sense, which is mutually exclusive to politics.
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I don't see how this is political at all. Actually, it's quite the opposite because everyone here (with exception to you-know-who) is merely discussing the merits of common sense, which is mutually exclusive to politics.
Although that being said, everyone (-1) is merely having a conversation discussing the blatant stupidity of others, which in that respect would make this appear to be a conversation about politics, not a political conversation.
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Hardly surprising that you would take this view.
I would not expect Leon's to require any employee to speak Spanish. But I find it ridiculous as a business practice to tell an employee who does speak Spanish that he or she shouldn't speak Spanish to a customer who is more comfortable speaking Spanish.
Whether or not it's "racist" or "nationalist" or "xenophobic" or whatever is besides the point to me. It's just stupid.
Nobody - repeat NOBODY - is saying every business should "have someone on staff to take orders for the 311 languages spoken in the USA."
What intelligent people are saying is "Don't forbid your Spanish-speaking employee from speaking Spanish to a Spanish-speaking customer."
Which of course you already knew because, despite it all, you are intelligent.
But to agree with that would keep you from arguing for the sake of arguing ... and from getting outraged at people for being outraged.
The man runs a business, he wants to keep tabs on that business and that includes what transactions are taking place. His choice. Maybe it hurts him. Maybe it doesn't, but that is his choice. He wants a uniform language to be spoken in his business. People don't like it, get your custard elsewhere.
I just find the comments and quotes in the story funny. People assigning racism to something that isn't racial. Language doesn't define race. I have Hispanic fiends that are bilingual and others that don't speak a word of Spanish. They're still Hispanic. People just can't wait to make things racial, and in this case it shows how silly they are.
The market place will decide, which is fine by me. The market place should. Now, official business that involves safety like flying, driving, etc....well I have some common sense views. ;)
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I do not understand this on the customer service side. BUT I have had situations where individuals get used to speaking "amongst themselves" in one language and it migrates to other more critical times. This can become a safety issue if only some of the employees can understand what is being said (again maybe not a custard stand but I really do not have expertise in custard stands). I understand the arbitrary "only English" because it is hard for people to turn on and off behavior. People are creatures of habit, if I head out the same direction as my office I end up finding myself heading there even if it wasn't my destination that trip.
In air traffic control all communication is in English regardless as an example.
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I thought we banned the politics page. Exactly why I didn't post this morning. Folks lining up predictably.
What politics?
Second thread in a row you see something that isn't there. What politics are you talking about?
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Because ATC communications are critical for everyone on the frequency, not just the two people who happen to be talking to each other. When others have a need or right to know, a common language requirement is necessary and acceptable.
However, what the person in front of you is ordering is none of your damn business.
Right for ATC, but the business owner also has a right to demand business be done in a specific language for any number of reasons....safety, efficiency, fraud protection, whatever. He or she may be wrong in that thinking, but the market place will decide that ultimately.
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Not illegal, just a poor business idea and a guy being an a$$.
Edit: Based on his last quote of fighting in an alley I'm standing firm that he's an A$$
I applaud him for standing up. People calling him racist and bigoted don't understand the labels they are using.
By the very definition of those words he wouldn't have married a Hispanic, let alone created children. But people throw those words around a lot, even when they have no idea what they mean.
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Let me ask you, why is air traffic control require English at major international airports?
Because English is the language of flight. You have to be fluent in English to fly in the United States. This is because all pilots must understand directions being given to a single pilot. This is not the same as custard. If I'm at 3000 feet at a 160 vector and I was told in Spanish that I had to divert to a 280 vector, someone who only spoke English would not understand this command and may alter his flight path to the same as mine. I can't see any issues that could come up because a customer doesn't understand another customers order.
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The owner wants to keep his operational process a certain way.
No issue with it.
Let me ask you, why is air traffic control require English at major international airports? Simple really. Now, is selling custard the same as air traffic control? Of course not, but the point is that this guy wants his operations to conduct business in one language.
What does this have to do with race is my question. Language defines race? Since when?
Dig in your heels - every new argument sounds dumber than the previous one.
As a business owner, Leon can do what he wants as long as it's legal. As a good business owner, it is never smart to alienate customers for no reason.
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Because English is the language of flight. You have to be fluent in English to fly in the United States. This is because all pilots must understand directions being given to a single pilot. This is not the same as custard. If I'm at 3000 feet at a 160 vector and I was told in Spanish that I had to divert to a 280 vector, someone who only spoke English would not understand this command and may alter his flight path to the same as mine. I can't see any issues that could come up because a customer doesn't understand another customers order.
Correct...it is a common language used for safety, efficiency, clarity, etc. 100% agree, that is why I used it as an example.
In no way am I comparing flight safety with taking an order for custard in terms of paramount importance, but the example serves a point in efficiency, how he wants to run his business, etc. Does he want all communications in a common language to know exactly what is being communicated to his customers, for example? Can't control that from a supervisory perspective if the language isn't known. In other industries, safety, etc.
End of the day, his business to run as he sees fit. The marketplace will dictate if that is good or bad.
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I applaud him for standing up. People calling him racist and bigoted don't understand the labels they are using.
By the very definition of those words he wouldn't have married a Hispanic, let alone created children. But people throw those words around a lot, even when they have no idea what they mean.
Stand up all you want, I'll applaud him for that to. I won't agree with it but it's not technically discriminatory so I'm fine with it. But saying 'lets settle this the old fashion way in an alley' makes him seem like a buffoon. I never thought I'd be boxer calling someone who wants to fight an idiot but it is and quite honestly I know plenty of mexican boxers at my old boxing gym up in MKE that I'd hope take him up on that offer if he's so confident.
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I agree with this. It's just not very smart business practice.
I'm also a little saddened by it, as Leon's is my second-favorite Milwaukee institution.
Ricky's on State #1?
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Hardly surprising that you would take this view.
I would not expect Leon's to require any employee to speak Spanish. But I find it ridiculous as a business practice to tell an employee who does speak Spanish that he or she shouldn't speak Spanish to a customer who is more comfortable speaking Spanish.
Whether or not it's "racist" or "nationalist" or "xenophobic" or whatever is besides the point to me. It's just stupid.
Nobody - repeat NOBODY - is saying every business should "have someone on staff to take orders for the 311 languages spoken in the USA."
What intelligent people are saying is "Don't forbid your Spanish-speaking employee from speaking Spanish to a Spanish-speaking customer."
Which of course you already knew because, despite it all, you are intelligent.
But to agree with that would keep you from arguing for the sake of arguing ... and from getting outraged at people for being outraged.
Chicos knows better. He's just having fun poking the "bear" and watching it react.
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If anyone is interested, here's the EEOC's guidance on English-Only rules:
Even where an English-only rule has been adopted for nondiscriminatory reasons, the employer's use of the rule should relate to specific circumstances in its workplace. An English-only rule is justified by "business necessity" if it is needed for an employer to operate safely or efficiently. The following are some situations in which business necessity would justify an English-only rule:
- For communications with customers, coworkers, or supervisors who only speak English
- In emergencies or other situations in which workers must speak a common language to promote safety
- For cooperative work assignments in which the English-only rule is needed to promote efficiency
- To enable a supervisor who only speaks English to monitor the performance of an employee whose job duties require communication with coworkers or customers
Undoubtedly, the Air Traffic Controller situation would cite the second of these situations. It's likely that Leon's would cite the fourth, but I'm not sure. I've dealt with EEOC enough to know that Leon's will probably be dealing with them pretty soon. And his comments to the press won't help his case at all.
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I enjoyed the interview today with the owner and his Hispanic wife.
They interviewed Joe Sanchez, as well, who speaks English fluently.
What will Harry Connick now do? That is the question America yearns to know the answer to!!
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StillaWarrior
#4 was one of the reasons I gave earlier in this thread. Seems a very valid reason as the owner would want to know what his employees are telling his customers, that is harder to do if multiple languages are being spoken. Also prevent fraudulent activity, etc.
So will the EEOC require that these businesses hire people that can speak other languages to comply? That is why I asked the question earlier before the berating started. I would hope not.
This is what gets me. Have customers been denied their custard? Not served? Denied? Of course not. So exactly what is the outrage here that is happening?
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If anyone is interested, here's the EEOC's guidance on English-Only rules:
Even where an English-only rule has been adopted for nondiscriminatory reasons, the employer's use of the rule should relate to specific circumstances in its workplace. An English-only rule is justified by "business necessity" if it is needed for an employer to operate safely or efficiently. The following are some situations in which business necessity would justify an English-only rule:
- For communications with customers, coworkers, or supervisors who only speak English
- In emergencies or other situations in which workers must speak a common language to promote safety
- For cooperative work assignments in which the English-only rule is needed to promote efficiency
- To enable a supervisor who only speaks English to monitor the performance of an employee whose job duties require communication with coworkers or customers
Undoubtedly, the Air Traffic Controller situation would cite the second of these situations. It's likely that Leon's would cite the fourth, but I'm not sure. I've dealt with EEOC enough to know that Leon's will probably be dealing with them pretty soon. And his comments to the press won't help his case at all.
He will get a visit, but he has the choice to rebuf them. The EEOC loses suits all the time. They win many too. Bottom line, if he didn't discipline the employee, technically he is fine. Stupid, but fine.
The moral of this story here is that he just bought his attorney a new BMW.
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StillaWarrior
#4 was one of the reasons I gave earlier in this thread. Seems a very valid reason as the owner would want to know what his employees are telling his customers, that is harder to do if multiple languages are being spoken. Also prevent fraudulent activity, etc.
So will the EEOC require that these businesses hire people that can speak other languages to comply? That is why I asked the question earlier before the berating started. I would hope not.
This is what gets me. Have customers been denied their custard? Not served? Denied? Of course not. So exactly what is the outrage here that is happening?
I'm aware you mentioned No. 4 - I suspect that is what he'd ultimately argue. He's not doing himself any favors with his comments to the press that don't necessarily support that.
Honestly, for the reasons you mentioned, I'm not sure the EEOC has anything much to investigate here. He's not depriving anyone of service. Where this could be a problem from him is if he has a Hispanic employee who files a discrimination charge. This incident could be cited as evidence of racial animus. I'm not saying he would (or should) be liable under that charge (and his family situation certainly would be argued to refute such charges). But I've seen EEOC go into a major tizzy over much, much less.
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http://www.tmj4.com/news/local-news/leons-frozen-custard-drops-controversial-english-only-policy
That didn't last too long.
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http://www.tmj4.com/news/local-news/leons-frozen-custard-drops-controversial-english-only-policy
That didn't last too long.
A brave man. A stand of 24 hours. Wonder if Chicos will still send him a love note?
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A brave man. A stand of 24 hours. Wonder if Chicos will still send him a love note?
That's too bad. He had nothing to run from. He did nothing wrong. He served all customers, did nothing illegal, did not discriminate in any fashion whatsoever. I hope a Russian guy comes by and demands Russian service....just to show the silliness in all of this.
I still want to know why Mr Sanchez, who spoke perfect English, was bothered he couldn't order in Spanish?
Looks like Kopps for me.
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You said "let the marketplace decide." It decided. He realized his business would suffer so he changed the policy.
Now you criticize him? Huh...
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You said "let the marketplace decide." It decided. He realized his business would suffer so he changed the policy.
Now you criticize him? Huh...
He decided, not the marketplace. Big difference. The marketplace would decide by how many customers came to his store over the coming weeks.
Judging by Mr Sanchez, who looks like he is on a 24/7 custard diet, Leon's will be fine. I suspect, if no change was made, the same would be true because this didn't impact anyone I the 50+ years of the store. Complete faux rage silliness.
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He decided, not the marketplace. Big difference. The marketplace would decide by how many customers came to his store over the coming weeks.
That makes no sense. He decided because he knew the marketplace was going to turn against his business because his English only policy was dumb.
I know you will usually go down every illogical path to twist yourself into being right, but this is kinda ridiculous.
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This thread is the highest of comedy.
(https://media.riffsy.com/images/8fb6474389d9be981f075da64ade4bd9/raw)
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Leon
(https://media2.giphy.com/media/u5ANfLVooNVi8/100.gif)
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Complete faux rage silliness.
Yeah, from you!
Compare it to air-traffic control again. That was fun. Maybe next you should compare it to the front lines of war! We'd better never have two Hispanic soldiers speaking to each other in Spanish before they get shot at!
And yes, boycott Leon's the next time you go to Milwaukee. Somebody strong and brave and patriotic and true has to take a stand now that Mr. Leon weaseled out.
'Merica!
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That makes no sense. He decided because he knew the marketplace was going to turn against his business because his English only policy was dumb.
I know you will usually go down every illogical path to twist yourself into being right, but this is kinda ridiculous.
He made that assumption, but he has no idea if that would happen. See today's article about the Beverly Hills Hotel as proof of total fizzle out of a boycott that didn't work. Heck, he could make the reverse assumption that some people will now stay away because of his decision. No one knows, all conjecture and you know it.
End of the day, this was silliness personified. People have been ordering custard there for 50+ years without issue. Beyond silly. Fake fauxrage.
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Yeah, from you!
Compare it to air-traffic control again. That was fun. Maybe next you should compare it to the front lines of war! We'd better never have two Hispanic soldiers speaking to each other in Spanish before they get shot at!
And yes, boycott Leon's the next time you go to Milwaukee. Somebody strong and brave and patriotic and true has to take a stand now that Mr. Leon weaseled out.
'Merica!
Who is calling for a boycott of Leon's?
I like Kopps better. I think we had a custard thread here months ago. My choice. Leon's is good, but for the taste I'll go with Kopps and a few other options.
Your Hispanic soldiers comparison...weird....why do you assume language is tied to race, when it absolutely isn't. Maybe you should get a dictionary. You don't any Hispanics that speak English only? I know tons. How about Asians that speak Spanish or German? Happens all the time.
Was there something bad going on the last 50+ years? People denied service? Not able to order their custard? That's what I thought.
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Who is calling for a boycott of Leon's?
I like Kopps better. I think we had a custard thread here months ago. My choice. Leon's is good, but for the taste I'll go with Kopps and a few other options.
Your Hispanic soldiers comparison...weird....why do you assume language is tied to race, when it absolutely isn't. Maybe you should get a dictionary. You don't any Hispanics that speak English only? I know tons. How about Asians that speak Spanish or German? Happens all the time.
Was there something bad going on the last 50+ years? People denied service? Not able to order their custard? That's what I thought.
gibberish.
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gibberish.
Why do you guys go there???
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https://www.youtube.com/v/K9whdk8_XJc
I hope Mr. Sanchez receives a custard for life. Definitely deserves it after this national nightmare.
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You said "let the marketplace decide." It decided. He realized his business would suffer so he changed the policy.
Now you criticize him? Huh...
He is clueless as usual, Sultan.
As I said earlier, it is NEVER a good idea to alienate your customers. Seems like almost everyone here understands the common sense of that.
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He is clueless as usual, Sultan.
As I said earlier, it is NEVER a good idea to alienate your customers. Seems like almost everyone here understands the common sense of that.
I know when I would call DirecTV it would tell me to press 1 for English or 2 for English. At least that's what I think it said. The second prompt was in Spanish
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I know when I would call DirecTV it would tell me to press 1 for English or 2 for English. At least that's what I think it said. The second prompt was in Spanish
Nope. They use a natural language IVR, not a push button IVR. Nice try. It starts in English, then there is a short sentence in Spanish that allows you to go down that path.
Incidentally, Directv sells (or did when I was there) Spanish language programming. And Russian. And Japanese. And Chinese. Etc. Is Leon's selling Spanish custard? Russian custard? Does one need to know how to speak Russian to eat custard?
Again, that was their choice just as Leon's was their choice to do what they wished. To each their own, the market will ultimately decide.
The point was, is and shall remain, no one was denied service at Leon's. No one was somehow shortchanged service. If a Ukrainian comes in tomorrow at Leon's, I'm pretty sure he or she will find a way to still order custard, just as others did for the last 50+ years.
“I would prefer if the employees would simply speak English, and encourage those customers who can to speak English, and if you don't speak English, trust me — we can come up with some way to communicate with you."
As for Brandx's comments, I find that funny since there are certain industries that alienate potential customers all the time....I can think of a few...can you? ;)
Apparently a lot of other folks agree with me. http://www.nydailynews.com/news/national/wisconsin-frozen-custard-store-english-only-policy-fire-article-1.2643073
Or read the comments section http://fox6now.com/2016/05/18/latinos-vs-leons-is-the-frozen-custard-stands-english-only-policy-discriminatory/
Were Leon's customer's the last 50 years alienated? LOL. Massive fauxrage. If he felt they were, they would have changed their policy. I do wonder if this will lead to Leon's expanding 5x because they have underserved their customers for so many decades.
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Nope. They use a natural language IVR, not a push button IVR. Nice try. It starts in English, then there is a short sentence in Spanish that allows you to go down that path.
Again, that was their choice just as Leon's was their choice to do what they wished. To each their own, the market will ultimately decide.
The point was, is and shall remain, no one was denied service at Leon's. No one was somehow shortchanged service. If a Ukrainian comes in tomorrow at Leon's, I'm pretty sure he or she will find a way to still order custard, just as others did for the last 50+ years.
As for Brandx's comments, I find that funny since there are certain industries that alienate potential customers all the time....I can think of a few...can you? ;)
Were Leon's customer's the last 50 years alienated? LOL. Massive fauxrage. If he felt they were, they would have changed their policy. I do wonder if this will lead to Leon's expanding 5x because they have underserved their customers for so many decades.
Nobody is being alienated. Nobody was ever denied service
Someone who speaks Spanish walked up to another person who speaks Spanish and tried to order in Spanish. Oh, the horror. Is it the business owner's decision to try to circumvent that? Absolutely. Would it also be easier to get the order correct and out the door if done in Spanish? Most likely
I work for a food distributor. We have many customers who order only in Spanish. Sure, it would be the prerogative of the owner to take those orders or not, but he'd only be losing money by not taking them. It wouldn't be illegal or discriminatory to not take those orders, but he'd only be losing money by not taking them.
It's just smart business to make things easier for customers to give you money. Just as if a business in a Vietnamese neighborhood had Vietnamese employees in customer service.
Of course you know all this. You just love to be that guy
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Nobody is being alienated. Nobody was ever denied service YUP
Someone who speaks Spanish walked up to another person who speaks Spanish and tried to order in Spanish. Oh, the horror. Is it the business owner's decision to try to circumvent that? Absolutely. Would it also be easier to get the order correct and out the door if done in Spanish? Most likely
Perhaps, but the person also spoke English and most of the employees don't speak Spanish. Oh the horror. Would it have been just as easy to order in English? Most likely
I work for a food distributor. We have many customers who order only in Spanish. Sure, it would be the prerogative of the owner to take those orders or not, but he'd only be losing money by not taking them. It wouldn't be illegal or discriminatory to not take those orders, but he'd only be losing money by not taking them. Your company's choice, and I suspect you have personnel that can take the orders in Spanish. Leon's doesn't.
It's just smart business to make things easier for customers to give you money. Just as if a business in a Vietnamese neighborhood had Vietnamese employees in customer service. Sure, it can be, but that also means having to hire people that are bilingual, which maybe he can't afford to do. Has customer service been a problem at Leon's the last 50+ years? I suspect if it was, they wouldn't be around since 1942.
Of course you know all this. You just love to be that guy I know that there wasn't a problem. A guy that spoke perfectly fine English needed to fauxrage because despite speaking perfectly fine English was bummed to hear he had to do that. The reason? The owner wants to run a tight ship, make sure he knows what is being said to customers in a common language, etc. A total non-event blown out of proportion. Amazing Leon's survived almost 75 years. It's a miracle...
End of the day, this is CUSTARD he's selling. Not complex food offerings. Not telephone service. Not pharma. Custard.
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Are you being dense to prove a point?
For someone who champions common sense, you seem to be conveniently low on it in this discussion. I'm done. Feel free to think you've won another one
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Are you being dense to prove a point?
For someone who champions common sense, you seem to be conveniently low on it in this discussion. I'm done. Feel free to think you've won another one
Sox, do you think a businessman would knowingly turn away business if he thought he could make an extra buck? I'm being serious. If he thought his policy ever turned away business, he would have changed it. This is a giant fauxpout and nothing more. He may get a short term bump, he may get a short term hit (at one point today he had a bump from supporters coming to support his position...maybe tomorrow there is a bump supporting the new position).
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Sox, do you think a businessman would knowingly turn away business if he thought he could make an extra buck? I'm being serious. If he thought his policy ever turned away business, he would have changed it. This is a giant fauxpout and nothing more. He may get a short term bump, he may get a short term hit (at one point today he had a bump from supporters coming to support his position...maybe tomorrow there is a bump supporting the new position).
I deal with small restaurant owners everyday. That's my job. They're incredibly short-sighted. You're on the Fortune 500 end, I'm on the opposite end. I can promise you that when this guy made his edict, he didn't see it going past the end of the day. It just blew up in his face in the worst way.
My guess (and totally my guess) is that he was upset that his employees were socializing in Spanish and was pissed off when he heard orders being taken in Spanish.
It's likely that he doesn't have any position at all beyond the period of time he was pissed off at some guy that was threatening to quit, or some other really minuscule inconvenience.
Macro vs Micro. Most small business owners don't have MBA's
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While at MU I worked summers in restaurants in Door County. Every summer 100s of eastern European college students come work on an exchange program. One summer the guy that owned the place said they all had to speak English only. The reason he gave, which actually made sense, was that one of the reasons they were in America was to learn/strengthen their English. The real reason, I'm almost 100% certain, is that he thought they were all talking sh*t about him (which I'm pretty sure they were).
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That's too bad. He had nothing to run from. He did nothing wrong. He served all customers, did nothing illegal, did not discriminate in any fashion whatsoever. I hope a Russian guy comes by and demands Russian service....just to show the silliness in all of this.
Please tell me that you are just trolling and you really do understand the difference between being forced to provide additional services that you're not equipped for (i.e., Russian translators) and refusing to provide quality service that you have at your disposal. This is kind of like saying, "don't give them vanilla even though we have it here, because if you give them vanilla, pretty soon someone is going to demand smoked salmon."
The market spoke and the owner made a smart decision. A savvy owner doesn't have to wait until filing for bankruptcy to see that the market has spoken. He realized that he had taken a position that was widely considered stupid -- even by a lot of pretty conservative people -- so he reversed course. There's no shame in that.
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Your Hispanic soldiers comparison...weird....why do you assume language is tied to race, when it absolutely isn't. Maybe you should get a dictionary. You don't any Hispanics that speak English only? I know tons. How about Asians that speak Spanish or German? Happens all the time.
You must be missing the politics board, and you're being intentionally obtuse. I realize, of course, that you're taking extreme positions just to make a point. Even though I haven't brought race into the discussion, I'll accept on behalf of the the group that there is not direct correlation between language and race if you'll accept that while it is not a direct correlation, there is a strong statistical correlation.
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Your company's choice, and I suspect you have personnel that can take the orders in Spanish. Leon's doesn't.
But this is the point. They do. The girl mentioned in the article that was taking the order did speak Spanish. She whispered to the customers, in Spanish, that she wasn't allowed to speak Spanish to them. Leon's has the ability -- at least when that employee is working -- to provide an additional service to some of its customers. Even if it has a right to withhold that service, it seems foolish to most of us here to do so. I've yet to hear anyone on this thread that is outraged that Leon's had made that decision -- they just think he's an idiot...and that he's now come to his senses.
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This whole thing is silly.
I will say though I am extremely grateful for the willingness of shopkeepers to speak English to me when I travel outside the states. I try my best to muddle through in the local language but we usually are more successful when they are gracious enough accommodate me.
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Mark Belling from Thursday
http://www.newstalk1130.com/media/play/27010624/
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But this is the point. They do. The girl mentioned in the article that was taking the order did speak Spanish. She whispered to the customers, in Spanish, that she wasn't allowed to speak Spanish to them. Leon's has the ability -- at least when that employee is working -- to provide an additional service to some of its customers. Even if it has a right to withhold that service, it seems foolish to most of us here to do so. I've yet to hear anyone on this thread that is outraged that Leon's had made that decision -- they just think he's an idiot...and that he's now come to his senses.
Yes, and she was the EXCEPTION. Also stated, MOST of his employees do not speak Spanish. That was his point, he doesn't have the resources on a day to day basis to offer that kind of service.
Did I say it was foolish what he's doing? Nope. Do I think is what foolish? Nope. I don't see where his business was suffering the last 50+ years, but if he wants to change it, that's fine. Did I say that he has a right to do it? Yup...as did you and others. Did I say the marketplace should ultimately decide? Yup. Is the fauxrage alive and well....absolutely.
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Please tell me that you are just trolling and you really do understand the difference between being forced to provide additional services that you're not equipped for (i.e., Russian translators) and refusing to provide quality service that you have at your disposal. This is kind of like saying, "don't give them vanilla even though we have it here, because if you give them vanilla, pretty soon someone is going to demand smoked salmon."
The market spoke and the owner made a smart decision. A savvy owner doesn't have to wait until filing for bankruptcy to see that the market has spoken. He realized that he had taken a position that was widely considered stupid -- even by a lot of pretty conservative people -- so he reversed course. There's no shame in that.
Are you suggesting that if he didn't make this decision he was going into bankruptcy and would lose a ton of business? No one is saying he is being forced to provide those services, the point was to show how ridiculous it is the fauxrage created with this one in the first place. A customer, who speaks perfectly fine English, upset because he can't order in Spanish? Give me a break. The owner, wanting to control what his employees say and being able to offer a consistent experience is punished for wanting to do that, because he knows he doesn't have the resources to provide that service all the time. Again, sad.
Just wait until the next time someone wants to order in their preferred language and on shift that day are two kids that speak English only and the hub bub that will start. Beyond silly. This country is offended by the wind blowing.
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I deal with small restaurant owners everyday. That's my job. They're incredibly short-sighted. You're on the Fortune 500 end, I'm on the opposite end. I can promise you that when this guy made his edict, he didn't see it going past the end of the day. It just blew up in his face in the worst way.
My guess (and totally my guess) is that he was upset that his employees were socializing in Spanish and was pissed off when he heard orders being taken in Spanish.
It's likely that he doesn't have any position at all beyond the period of time he was pissed off at some guy that was threatening to quit, or some other really minuscule inconvenience.
Macro vs Micro. Most small business owners don't have MBA's
He made his edict over a decade ago.....just to provide a few facts.
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This whole thing is silly.
I will say though I am extremely grateful for the willingness of shopkeepers to speak English to me when I travel outside the states. I try my best to muddle through in the local language but we usually are more successful when they are gracious enough accommodate me.
Travel to Paris much? Beyond rude if you don't speak French. I'm pretty sure, however, if I went to order custard even in Swaziland or Kenya or Turkey, I could point to what I want and order just fine....the same that has happened at Leon's for 74 years. And yes, this whole thing is beyond silly. The fauxrage is strong.
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Are you suggesting that if he didn't make this decision he was going into bankruptcy and would lose a ton of business? No one is saying he is being forced to provide those services, the point was to show how ridiculous it is the fauxrage created with this one in the first place. A customer, who speaks perfectly fine English, upset because he can't order in Spanish? Give me a break. The owner, wanting to control what his employees say and being able to offer a consistent experience is punished for wanting to do that, because he knows he doesn't have the resources to provide that service all the time. Again, sad.
So are you a supporter of "the marketplace" or not? Someone organizing a boycott is a marketplace driven decision.
You are logically all over the map here.
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You must be missing the politics board, and you're being intentionally obtuse. I realize, of course, that you're taking extreme positions just to make a point. Even though I haven't brought race into the discussion, I'll accept on behalf of the the group that there is not direct correlation between language and race if you'll accept that while it is not a direct correlation, there is a strong statistical correlation.
Ahem....that response wasn't to you, unless MU82 and you are the same person.....so not sure why you think it was.
::)
The bigger point was the idiots that have said this is racism, clearly a lot of people have no clue what the definition of racism is. I'm glad you do, many don't, including here at Scoop. Language has nothing to do with race, but that doesn't start the inane, dare I say obtuse, charges of it.
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So are you a supporter of "the marketplace" or not? Someone organizing a boycott is a marketplace driven decision.
You are logically all over the map here.
People claim to organize boycotts all the time, and they don't happen or have zero impact. Didn't you hear that Chick-Fil-A went out of business......oops. Beverly Hills Hotel, article yesterday about the "boycott" that did nothing and all is back to normal, with zero policy change on behalf of the hotel.
I'm not logically over the map at all. You made a leap of faith that his business would suffer. You have zero idea if it would. Zero. Nada. The owner, may or may not have made the same decision. Who knows, but just because you predict it doesn't mean it is going to happen.
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Mark Belling from Thursday
http://www.newstalk1130.com/media/play/27010624/
You couldn't pay me to listen to him.
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People claim to organize boycotts all the time, and they don't happen or have zero impact. Didn't you hear that Chick-Fil-A went out of business......oops. Beverly Hills Hotel, article yesterday about the "boycott" that did nothing and all is back to normal, with zero policy change on behalf of the hotel.
I'm not logically over the map at all. You made a leap of faith that his business would suffer. You have zero idea if it would. Zero. Nada. The owner, may or may not have made the same decision. Who knows, but just because you predict it doesn't mean it is going to happen.
The owner thought he made the best decision given the circumstances at hand. He didn't want to deal with a potential boycott that THE MARKETPLACE was organizing.
That's exactly what you are advocating for. The government didn't make him change his policies. The free market did.
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The owner thought he made the best decision given the circumstances at hand. He didn't want to deal with a potential boycott that THE MARKETPLACE was organizing.
That's exactly what you are advocating for. The government didn't make him change his policies. The free market did.
Yes, he jumped the gun based on potential threats, of which we have no idea if any would happen. That's what I said. He jumped the gun.
Did those threats come to fruition? Nope. Was there a boycott? No. Would there have been a boycott? Maybe. How damaging? No idea. Did the threats of gov't action make him change his policies? We don't know, but every bit a possibility yet you exclude that entirely, for some reason. The guy made a decision without market forces doing a damn thing. The threat of something, without knowing anything about the threat is silly. Again, Leon's had a large line yesterday BECAUSE of his policy if you read some of the articles. You ignored that part as well. Business IMPROVED yesterday. Now, does that mean starting today and the next month business would have tanked because the fauxragers who have ordered custard for decades just fine want to be able to order it differently now? Who knows.
Question for you. What happens the first day he has a shift at his store where none of his employees speak Spanish?
End of the day, absolute silliness.
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Travel to Paris much? Beyond rude if you don't speak French. I'm pretty sure, however, if I went to order custard even in Swaziland or Kenya or Turkey, I could point to what I want and order just fine....the same that has happened at Leon's for 74 years. And yes, this whole thing is beyond silly. The fauxrage is strong.
Actually yes - I do travel to Paris and despite the label I have never personally had a problem. I point and grunt as well...all i am saying is that being flexible and serving your customer in the easiest way possible is never a bad thing.
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Actually yes - I do travel to Paris and despite the label I have never personally had a problem. I point and grunt as well...all i am saying is that being flexible and serving your customer in the easiest way possible is never a bad thing.
We agree. I don't think it is a bad thing, but I equally don't see a problem in what he was doing if he doesn't have the resources to be able to handle the requests.
Like I said, what happens the first day he has a shift on and none of his employees speak Spanish (which they have already said most of the employees don't speak Spanish) and some wise guy decides he's going to make a social statement for which the world should burn because he can't get his custard ordering in some language other than English....even though he speaks English just fine? Leon's should pay for that because they don't have the employees to handle it? That's why I asked the question about other languages? What is to stop the fauxragers of any language to start posting in social media how terrible their experience is because Susy Cupcake behind the register doesn't speak Chinese?
Silliness. Leon's has somehow, someway, managed to get product into the hands of their customers for decades.
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Yes, and she was the EXCEPTION. Also stated, MOST of his employees do not speak Spanish. That was his point, he doesn't have the resources on a day to day basis to offer that kind of service.
Did I say it was foolish what he's doing? Nope. Do I think is what foolish? Nope. I don't see where his business was suffering the last 50+ years, but if he wants to change it, that's fine. Did I say that he has a right to do it? Yup...as did you and others. Did I say the marketplace should ultimately decide? Yup. Is the fauxrage alive and well....absolutely.
Here's the thing...
You are correctly saying that nobody is being denied service, etc. Then you turn around and suggest that someone is trying to require Leon's to provide this service. But that's a red herring; nobody is doing that. Nobody is saying he has to provide that service on a day to day basis. They're just saying don't prevent your employees from providing this service. If that girl is the only one who speaks Spanish and she quits, Leon's isn't going to be required to provide Spanish speaking staff. But as long as she's there, why prohibit it?
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Are you suggesting that if he didn't make this decision he was going into bankruptcy and would lose a ton of business? No one is saying he is being forced to provide those services, the point was to show how ridiculous it is the fauxrage created with this one in the first place. A customer, who speaks perfectly fine English, upset because he can't order in Spanish? Give me a break. The owner, wanting to control what his employees say and being able to offer a consistent experience is punished for wanting to do that, because he knows he doesn't have the resources to provide that service all the time. Again, sad.
Just wait until the next time someone wants to order in their preferred language and on shift that day are two kids that speak English only and the hub bub that will start. Beyond silly. This country is offended by the wind blowing.
No, I'm not saying that. I'm saying that an owner doesn't necessarily have to wait for the business downturn to determine that the market has spoken.
And I would tend to agree that the individual at the heart of this story (Sanchez?) is, in fact, the kind of "faux outrage" person who drives you (and me) nuts. But the person in front of him in line who also was speaking Spanish might not be. I hate some of these faux outrage people just as much as you do, but it seems to me that you're twisting yourself into knots on this issue because of your disgust for that one person (or type of person).
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Here's the thing...
You are correctly saying that nobody is being denied service, etc. Then you turn around and suggest that someone is trying to require Leon's to provide this service. But that's a red herring; nobody is doing that. Nobody is saying he has to provide that service on a day to day basis. They're just saying don't prevent your employees from providing this service. If that girl is the only one who speaks Spanish and she quits, Leon's isn't going to be required to provide Spanish speaking staff. But as long as she's there, why prohibit it?
Because in essence they are trying to shame them into providing that service.
I again ask, what happens the first time he has no employees that speak Spanish, which is the NORM there....and someone posts on social that evil Leon's is not servicing the customers because all of a sudden, ordering custard requires bilingual support.
If that girl quits, will there be pressure on him to hire someone else that speaks Spanish? You know damn well there will be.
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Ahem....that response wasn't to you, unless MU82 and you are the same person.....so not sure why you think it was.
::)
The bigger point was the idiots that have said this is racism, clearly a lot of people have no clue what the definition of racism is. I'm glad you do, many don't, including here at Scoop. Language has nothing to do with race, but that doesn't start the inane, dare I say obtuse, charges of it.
I wasn't suggesting you were referring to me. I knew it was others. I was simply saying that even though I wasn't one of the ones who had been addressing race earlier I would speak on behalf of those who had. Obviously, not clearly stated on my part.
I agree with you; I don't think Leon's decision has anything to do with racism. I don't think he's a racist and think he can be justifiably angry at those who are calling him that. But when you suggest that "language has nothing to do with race" you're either trolling or trying to make a point (or both). Language is not a proxy for race; I'll give you that. But there is a strong statistical correlation. But you know that. Which is what makes your insistence that they have "nothing" to do with each other seem so trollish. But that certainly doesn't mean that they guy who owns Leon's is a racist and does not justify calling him one. Even if speaking Spanish was a complete proxy for race, I wouldn't necessarily conclude that an "English only" rule would be racist.
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Ricky's on State #1?
Let's face it: Some things are so self-evident as to require no explanation.
Is the Pope Polish?
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Is the fauxrage alive and well....absolutely.
Yeah ... again ... mostly from you.
You have been raging on and on for four pages here. You clearly are outraged at the outraged ... and the level-headed ... and people with common sense ... and people trying to talk nice to you ... and people making fun of you.
Fauxrage, thy name is Chicos!
(Unless, of course, you've been punking us the entire time; you like sarcasm too much to put a couple dozen daffy, fauxrageous posts in teal. In that case, as a guy who never uses teal or LOL, I say to you, "Well done, Sir Chicos, well done.")
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We agree. I don't think it is a bad thing, but I equally don't see a problem in what he was doing if he doesn't have the resources to be able to handle the requests.
I know I'm beating a dead horse here...He did have the resources to handle the request. His employee who was serving these customers spoke Spanish. Even if she was the only one (and even if at least one of those customers could be viewed as an attention-seeking pain in the ass), Leon's had the resource to handle those requests. What he was doing here was specifically prohibiting the use of a readily available resource. I'm not aware of anyone suggesting he obtain additional resources.
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Because in essence they are trying to shame them into providing that service.
I again ask, what happens the first time he has no employees that speak Spanish, which is the NORM there....and someone posts on social that evil Leon's is not servicing the customers because all of a sudden, ordering custard requires bilingual support.
If that girl quits, will there be pressure on him to hire someone else that speaks Spanish? You know damn well there will be.
I think what happens then is he says, "I'm sorry. We don't have anyone here who speaks that language. But how can we help you."
I know there is a group of people who will never be satisfied. But I think the vast majority of reasonable people understand very well the difference between saying, "I will refuse to communicate with you in your language even though I am able" and "I'm sorry, I don't speak your language."
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Like I said, what happens the first day he has a shift on and none of his employees speak Spanish (which they have already said most of the employees don't speak Spanish) and some wise guy decides he's going to make a social statement for which the world should burn because he can't get his custard ordering in some language other than English....even though he speaks English just fine? Leon's should pay for that because they don't have the employees to handle it? That's why I asked the question about other languages? What is to stop the fauxragers of any language to start posting in social media how terrible their experience is because Susy Cupcake behind the register doesn't speak Chinese?
Silliness. Leon's has somehow, someway, managed to get product into the hands of their customers for decades.
You are creating a strawman here. No one would bat an eye if the headline was "lots of chinese speaking people can't get custard at Leon's because the clerks don't speak chinese". In fact most would laugh and think it came from the onion.
It is bad business and dumb to tell someone who speaks spanish, french, chinese, or whatever that they cannot use their skills to better serve a customer. No one is requiring him to have spanish speakers.
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What is the point here? Nets is doing what Ners ALWAYS does.
Arguing just to be heard. Being a diva.
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You couldn't pay me to listen to him.
Too each it's own I guess.
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I know I'm beating a dead horse here...He did have the resources to handle the request. His employee who was serving these customers spoke Spanish. Even if she was the only one (and even if at least one of those customers could be viewed as an attention-seeking pain in the ass), Leon's had the resource to handle those requests. What he was doing here was specifically prohibiting the use of a readily available resource. I'm not aware of anyone suggesting he obtain additional resources.
Honestly, how can you say this? If she is the only one, she doesn't work 18 hours a day. In this instance, yes, but in other instances when she or other staff capable of speaking Spanish are not available, the resources aren't there. What's he supposed to do?
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I think what happens then is he says, "I'm sorry. We don't have anyone here who speaks that language. But how can we help you."
I know there is a group of people who will never be satisfied. But I think the vast majority of reasonable people understand very well the difference between saying, "I will refuse to communicate with you in your language even though I am able" and "I'm sorry, I don't speak your language."
Which they manage to do today already. Pretty simple. People have been ordering custard there for decades, even if they didn't know the language.
If you read today's articles, however, that's now what is desired here. Point blank, some are saying they want to order in Spanish and don't want to order in English. That puts a burden on the business owner because someone chooses not to order in English, when they are more than capable of it.
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You are creating a strawman here. No one would bat an eye if the headline was "lots of chinese speaking people can't get custard at Leon's because the clerks don't speak chinese". In fact most would laugh and think it came from the onion.
It is bad business and dumb to tell someone who speaks spanish, french, chinese, or whatever that they cannot use their skills to better serve a customer. No one is requiring him to have spanish speakers.
Maybe it is dumb, maybe it isn't. As stated earlier, a business owner has the ability to do this under a number of circumstances, including supervising of employees.
To the contrary, the ask is to have people that speak Spanish. Read the articles today of customers, who know how to speak English, but want to do it in Spanish.....either out of comfort, laziness, embarrassment, or whatever...that's what some want. Now, is it a requirement? No. Will they put pressure on him to do it, of course...because fauxrage reigns.
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Yeah ... again ... mostly from you.
You have been raging on and on for four pages here. You clearly are outraged at the outraged ... and the level-headed ... and people with common sense ... and people trying to talk nice to you ... and people making fun of you.
Fauxrage, thy name is Chicos!
(Unless, of course, you've been punking us the entire time; you like sarcasm too much to put a couple dozen daffy, fauxrageous posts in teal. In that case, as a guy who never uses teal or LOL, I say to you, "Well done, Sir Chicos, well done.")
I enjoyed reading the articles today....fauxrage on steroids. Also enjoyed reading from the people that went to support his decision as well. You know, the neanderthal, uncleansed, non-level headed types. LOL.
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Is it really that hard to figure out Chicos? You are supposedly a smart guy.
No one is suggesting he hire enough people so that a bi-lingual staff member is always present.
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I enjoyed reading the articles today....fauxrage on steroids. Also enjoyed reading from the people that went to support his decision as well. You know, the neanderthal, uncleansed, non-level headed types. LOL.
I know, you're fauxraged about 'em!
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That makes no sense. He decided because he knew the marketplace was going to turn against his business because his English only policy was dumb.
I know you will usually go down every illogical path to twist yourself into being right, but this is kinda ridiculous.
Some people (owner of Leon's) realize when they've taken a stupid position and change that position. Others (Chico) dig in.
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Chico has now made 31 posts on a topic only someone looking for an argument would deem controversial. Everyone with a brain (including, upon reflection, the business owner) realizes that the business owner made a perfectly legal but stupid business decision - which he decided to correct.
Anyone confusing that stupid business decision with some hero standing athwart against the evil forces of political correctness is seeing things that simply don't exist. Let's be charitable and blame his delirium tremens on Political Board withdrawal syndrome.
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Watch these rap figgaz get all up in your guts
French-vanilla, butter-pecan, chocolate-deluxe
Even caramel sundaes is gettin touched
And scooped in my ice cream truck, Wu tears it up
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I know, you're fauxraged about 'em!
http://fox6now.com/2016/05/20/latest-meeting-between-owner-of-leons-frozen-custard-lulac-canceled/
The comments section (some of them anyway)....bravo.
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http://fox6now.com/2016/05/20/latest-meeting-between-owner-of-leons-frozen-custard-lulac-canceled/
The comments section (some of them anyway)....bravo.
No time or interest to surf through comments of a story I'm done with. I'm working tonight and have better things to do.
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Let's face it: Some things are so self-evident as to require no explanation.
Is the Pope Polish?
You're 11 years late.